Frequently Asked Questions
Who Is ICE?
ICE is an online school offering state-approved continuing education coursework for real estate license renewal. ICE specializes in distance learning education using the Internet for delivery. ICE is currently licensed as a CE provider in 13 states: Arizona, Illinois, Indiana, Kentucky, Michigan, Minnesota, Missouri, New York, Ohio, Oregon, Pennsylvania, Texas, and Virginia.
How long are my courses available to me?
You have 180 DAYS to complete your purchased courses. Any courses not completed within the 180 DAYS will have to be repurchased. Once a course is completed and a Certificate of Completion is issued, access to the course will expire.
How do ICE courses work?
Each ICE online course is broken down into modules. At the end of every module is a short quiz. In order to proceed to the next module, you must answer a percentage of the module quiz questions correctly (this passing percentage is set by your state regulators). You can retake the quiz as many times as required in order to achieve the required passing percentage.
When I use the Internet, it's only for a short time. Can I start and stop any course as many times as I want?
Yes. As you read through a course's modules, you can save your progress. If you have gone through part of a course and stop, when you come back to our site and re-enter your course, the system will ask if you want to start where you previously left off. You can start-and-stop any course (connect to the Internet) as many times as you want.
Do I have to always use the same computer?
No. You can connect to the Internet using any device, log in using your ICE student number and password, and use your courses for as long as you want. Most people study at work during the day and at home in the evening and on weekends.
What browser should I use?
Our system works with all browsers except Internet Explorer. Our system is supported with Google Chrome, Mozilla Firefox, Microsoft Edge, and Apple Safari. Also, be sure you have a strong internet connection since our system saves your progress along the way by sending data of which slide you are on as well as how much time has elapsed in the course.
How does ICE know that it's really ME taking the courses?
ICE takes identity fraud seriously. Each user has a unique username and password that we encourage users to store in a safe location to prevent identity fraud. In addition, all users must acknowledge that they are the one taking the course during purchase and at the end of the course, before receiving access to the course completion certificate.
What happens if I buy ICE courses, and don't like them?
ICE's Refund Policy:All requests for any refund will be denied by ICE except where the following conditions are met:
-the student desires a refund for a course that has not expired past the initial order period of 180 days.
-the online course version has not been completed.
-for states where CE includes testing, the test or final exam has not been started online
All refunds after 7 days of purchase will incur a $15.00 processing fee.
Please click here for our Terms & Conditions..
How do I order ICE courses?
You order via the Internet at this website. Click Here to choose your state of licensure..
How do I pay for my courses?
ICE accepts major credit cards as well as PayPal.
If I order, what do I get?
Every course is delivered on-line via the Internet. Pre-printed workbooks for Illinois courses ONLY are available for purchase.