A Personal Touch
ICE believes that people make a difference. Our LIVE Student Counselors understand the importance of compliance, customer service, and that your time is valuable.
Student Counselors can answer any questions regarding ordering and navigation through the website. For questions regarding state renewal requirements, please contact your state regulator (see below for state website & phone numbers).
ICE Student Counselors are available Monday - Friday, 8 AM - 5 PM CST. Our Customer Service holidays are New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after Thanksgiving, Christmas Eve Day, and Christmas Day. ICE monitors Customer Service emails after hours and on weekends for emergency situations.
Customer Service Email: firstname.lastname@example.org Emails are monitored after hours and on weekends for urgent situations.
Customer Service Phone: 800-621-8341 or 281-668-8833
Have a question about a course?
Please email questions to our instructor at email@example.com. ICE Instructors are available Monday through Friday 9 am - 5 pm Central Time and respond to all student inquiries within 24 business hours.
State Regulator Information