ANNOUNCEMENT: SYSTEM ISSUE:  There was a system issue today that has been fixed.  

If you launch a course and continue to receive an error message, close the course window,
and click the blue square on the Launch Page. Then click "log out" and close the ICE tab in your browser. 
Clear your browser's history and then return to our website to login and launch the course.

Thank you for your understanding and patience as ICE is committed to bringing our users excellent distant education experiences.

Contact ICE

A Personal Touch
ICE believes that people make a difference. Our LIVE Student Counselors understand the importance of compliance, customer service, and that your time is valuable.
Student Counselors can answer any questions regarding ordering and navigation through the website.  For questions regarding state renewal requirements, please contact your state regulator (see below for state website & phone numbers).
ICE Student Counselors are available Monday - Friday, 8 AM - 5 PM CST.  Our Customer Service holidays are New Year's Day, Martin Luther King Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after Thanksgiving, Christmas Eve Day, and Christmas Day.  ICE monitors Customer Service emails after hours and on weekends for emergency situations.
Customer Service Email:  Emails are monitored after hours and on weekends for urgent situations.
Customer Service Phone: 281-668-8833 or 800-621-8341 
Have a question about a course? 
Please email questions to our instructor at  ICE Instructors are available Monday through Friday 9 am - 5 pm Central Time and respond to all student inquiries within 24 business hours.
State Regulator Information
     New Jersey
     New York
  User Links